Introduction & Our Privacy Commitment
Welcome to GoExch9's Privacy Policy. This comprehensive document has been carefully crafted to provide you with complete transparency about how we handle your personal information. As India's leading sports betting exchange and casino gaming platform, we recognize that millions of users trust us with their sensitive data every single day, and we take this responsibility extremely seriously.
When you create an account with GoExch9, place bets on your favorite cricket matches, enjoy our premium casino games, or simply browse our website, you are entrusting us with certain personal information. This policy explains in clear, straightforward language exactly what data we collect, why we need it, how we protect it, and what rights you have regarding your personal information.
GoExch9 operates as a trusted intermediary connecting passionate sports enthusiasts and gaming fans with top-tier betting exchanges including platforms like 99Exch, King Exchange, Laser247, Diamondexch, Lotus365, and many more. Throughout all our operations, maintaining your privacy and data security remains our unwavering priority.
Our Fundamental Privacy Promise
GoExch9 will never sell, rent, lease, or trade your personal information to third parties for their marketing purposes. Your data belongs to you, and we only use it to provide you with the best possible gaming experience while meeting our legal and regulatory obligations. This is a promise we take seriously and will never compromise on.
By accessing or using any GoExch9 services, including our website, mobile applications, customer support channels, or partner platforms, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We encourage you to read this document carefully and reach out to our privacy team if you have any questions or concerns.
Information We Collect About You
To provide you with a secure, personalized, and enjoyable gaming experience, we collect various types of information. We always strive to collect only the minimum data necessary to fulfill our services and meet regulatory requirements. Below is a detailed breakdown of the categories of information we gather:
Personal Information You Directly Provide
When you register for an account, complete verification processes, or interact with our services, you voluntarily provide us with certain personal information. This includes your basic identity details such as your full legal name, date of birth, and government-issued identification documents for age and identity verification purposes.
Identity Information
Your full legal name as it appears on official documents, date of birth for age verification, and copies of government-issued identification such as Aadhaar card, PAN card, passport, or driving license. This information is essential for Know Your Customer (KYC) compliance.
Contact Details
Your email address for account notifications and communications, mobile phone number for SMS alerts and two-factor authentication, WhatsApp number for customer support, and residential address for verification and correspondence purposes.
Financial Information
Bank account details including account number and IFSC code for deposits and withdrawals, UPI IDs for instant transactions, payment wallet information, and a complete history of all financial transactions made through our platform.
Account Credentials
Your chosen username, encrypted password (we never store passwords in plain text), security questions and answers, account preferences, notification settings, and your complete betting and gaming history on our platform.
Information Collected Automatically
When you visit our website or use our applications, certain technical information is automatically collected through cookies, log files, and similar technologies. This automated collection helps us maintain platform security, improve user experience, and comply with regulatory requirements.
Device & Browser Data
Information about your device including device type, model, operating system version, browser type and version, screen resolution, unique device identifiers, and hardware specifications that help us optimize your experience.
Platform Usage Patterns
Detailed analytics about how you interact with our platform including pages visited, features used, buttons clicked, time spent on each section, betting patterns, game preferences, and navigation paths through our website.
Location Information
Your IP address which provides approximate geographic location, and in some cases more precise location data if you grant permission through your device settings. Location data helps us ensure compliance with regional regulations.
Session & Log Data
Server logs that record access times, session duration, referring URLs, exit pages, error logs, and other diagnostic information that helps us maintain platform stability and troubleshoot technical issues.
How We Use Your Personal Data
The personal information we collect serves multiple important purposes, all aimed at providing you with a secure, personalized, and enjoyable gaming experience. We process your data based on legitimate legal grounds including contract performance, legal obligations, legitimate business interests, and your explicit consent where required.
Below is a comprehensive breakdown of how we use your information, the specific data categories involved, and the legal basis that permits each type of processing:
| Processing Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Creating and managing your GoExch9 account | Identity, Contact, Account Data | Contract Performance |
| Processing deposits, withdrawals, and transactions | Financial, Identity Data | Contract Performance |
| Verifying your identity and age (KYC compliance) | Identity, Contact, Documents | Legal Obligation |
| Preventing fraud, money laundering, and financial crimes | All Data Categories | Legal Obligation |
| Providing customer support and resolving issues | Contact, Account, Usage Data | Legitimate Interest |
| Sending promotional offers and bonuses | Contact Data | Your Consent |
| Improving platform features and user experience | Usage, Device Data | Legitimate Interest |
| Complying with legal and regulatory requirements | All Data Categories | Legal Obligation |
| Personalizing your gaming recommendations | Account, Usage Data | Legitimate Interest |
| Ensuring platform security and stability | Device, Log, Session Data | Legitimate Interest |
Your Marketing Preferences
You have complete control over marketing communications. You can opt out of promotional messages at any time through your account settings, by clicking the unsubscribe link in any marketing email, or by contacting our support team. Opting out of marketing will not affect important account-related communications.
Information Sharing & Disclosure Practices
GoExch9 treats your personal information as confidential and does not sell, rent, or trade your data to third parties for their marketing purposes. However, in certain limited circumstances described below, we may share your information with carefully selected partners and service providers to operate our platform effectively and comply with applicable laws.
Every third party we work with is bound by strict contractual obligations regarding data protection and confidentiality. They are only permitted to use your data for the specific purposes we have authorized and must implement appropriate security measures.
- Payment Processing Partners: We share necessary financial information with banks, payment gateways, and UPI service providers to securely process your deposits and withdrawals. These partners are PCI-DSS compliant and maintain the highest security standards for handling financial data.
- Identity Verification Services: To comply with KYC (Know Your Customer) regulations and prevent fraud, we may share your identity documents with third-party verification services that specialize in document authentication and background checks.
- Legal Authorities & Regulators: We may disclose your information when required by law, court order, subpoena, or government request. We may also share data when necessary to protect our rights, investigate potential violations, or respond to legal proceedings.
- Partner Betting Exchanges: When you place bets through partner platforms like 99Exch, King Exchange, or Diamondexch, limited information necessary to process your bets is shared with these platforms under strict data protection agreements.
- Technology Service Providers: We work with hosting providers, analytics services, customer support tools, and other technology vendors who help us operate and improve our platform. These providers only receive data necessary for their specific functions.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, your personal information may be transferred as part of the transaction, subject to the acquirer agreeing to protect your data in accordance with this Privacy Policy.
Important Protection Notice
All third parties who receive your data are contractually obligated to: (1) protect your information with appropriate security measures, (2) use data only for authorized purposes, (3) delete data when no longer needed, and (4) notify us immediately of any data breaches. We regularly audit our partners to ensure compliance.
How We Protect Your Data
Protecting your personal information from unauthorized access, disclosure, alteration, and destruction is our highest priority. We have implemented a comprehensive, multi-layered security framework that incorporates industry-leading technologies and best practices. Our security measures are regularly audited and updated to address emerging threats.
256-bit SSL Encryption
All data transmitted between your device and our servers is protected with bank-grade 256-bit SSL encryption
Secure Data Centers
Your data is stored in Tier-4 certified data centers with 24/7 physical security and environmental controls
Strict Access Controls
Employee access to personal data is limited on a need-to-know basis with multi-factor authentication required
Advanced Firewalls
Multiple layers of enterprise-grade firewalls and intrusion detection systems protect against cyber attacks
Regular Security Audits
Independent security experts conduct quarterly penetration testing and vulnerability assessments
Two-Factor Authentication
Additional account protection available through SMS or authenticator app verification for all users
Your Security Responsibilities
While we implement extensive security measures, account security is a shared responsibility. We strongly recommend that you: use a strong, unique password for your GoExch9 account; enable two-factor authentication; never share your login credentials with anyone; log out from shared devices; and report any suspicious activity to our support team immediately.
Cookies & Tracking Technologies
GoExch9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze platform usage, and ensure security. Cookies are small text files stored on your device that help websites recognize returning visitors and provide personalized experiences.
Understanding what cookies we use and why helps you make informed decisions about your privacy. Here is a detailed breakdown of the different types of cookies employed on our platform:
| Cookie Category | Purpose & Function | Duration |
|---|---|---|
| Essential Cookies | Absolutely necessary for basic platform functionality including user authentication, session management, and security features. Disabling these will prevent you from using core features. | Session |
| Preference Cookies | Remember your settings such as language preference, timezone, display options, and betting defaults so you don't have to reconfigure them on each visit. | 1 Year |
| Analytics Cookies | Help us understand how visitors interact with our platform by collecting anonymous usage statistics. This data helps us improve features and user experience. | 2 Years |
| Security Cookies | Detect fraudulent activity, prevent account takeover attempts, and protect against automated abuse. Essential for maintaining platform integrity. | Session |
| Marketing Cookies | Track your interaction with promotional content and help us deliver relevant offers. Only active if you consent to marketing communications. | 90 Days |
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling essential cookies may significantly impact your ability to use our platform effectively. For detailed instructions on managing cookies, consult your browser's help documentation.
Your Privacy Rights & Choices
At GoExch9, we believe you should have meaningful control over your personal information. Depending on your location and applicable laws, you may have various rights regarding the personal data we hold about you. We are committed to honoring these rights and making it easy for you to exercise them.
Right to Access
Request a complete copy of all personal data we hold about you in a commonly used electronic format. We will respond within 30 days.
Right to Rectification
Correct any inaccurate or incomplete personal information in your profile. You can update most details directly in your account settings.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements. Certain data must be kept for regulatory compliance.
Right to Restrict Processing
Limit how we process your information in certain circumstances, such as while we verify accuracy of disputed data.
Right to Data Portability
Receive your personal data in a structured, machine-readable format that you can transfer to another service provider.
Right to Object
Object to processing of your data for direct marketing purposes. You can unsubscribe from promotional communications at any time.
To exercise any of these rights, please contact our dedicated privacy team through WhatsApp or email. We may need to verify your identity before processing your request. We will respond to all legitimate requests within 30 days and will not charge a fee except in cases of manifestly unfounded or excessive requests.
Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Different categories of data have different retention periods based on business needs and legal requirements.
When your data is no longer needed, we securely delete or anonymize it using industry-standard methods that prevent reconstruction or recovery. Here are our specific retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Account lifetime + 5 years | Legal and regulatory requirements |
| Transaction Records | 7 years after transaction | Financial regulatory compliance |
| KYC Documents | 5 years after account closure | Anti-money laundering regulations |
| Communication Logs | 3 years | Dispute resolution and quality assurance |
| Betting History | 5 years | Regulatory compliance and fraud prevention |
| Usage Analytics | 2 years (then anonymized) | Platform improvement and reporting |
| Marketing Preferences | Until withdrawal of consent | Respecting your communication choices |
Children's Privacy Protection
GoExch9 services are strictly intended for adults aged 18 years and above. Online gambling is legally restricted to adults, and we take this requirement extremely seriously. We do not knowingly collect, store, or process personal information from anyone under the age of 18.
Our registration process includes mandatory age verification steps, and we employ various technical measures to prevent minors from accessing our platform. All users must provide valid identification documents proving they are of legal gambling age before they can deposit funds or place bets.
Reporting Underage Users
If we discover that we have inadvertently collected personal information from a minor, we will immediately delete all associated data and terminate the account without providing any refunds of deposited funds. If you believe that a person under 18 has provided us with their personal information or created an account, please contact our support team immediately so we can investigate and take appropriate action.
We urge all parents and guardians to monitor their children's internet usage and to educate them about the dangers of sharing personal information online. Please ensure that minors in your household cannot access gambling websites or applications using your devices or accounts.
International Data Transfers
GoExch9 operates globally, and your personal information may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your jurisdiction.
When we transfer your data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection regardless of where it is processed. These safeguards may include standard contractual clauses approved by relevant data protection authorities, binding corporate rules, or other legally recognized mechanisms.
Our data centers and primary servers are located in secure facilities with robust physical and digital security measures. All international transfers are encrypted, and access is strictly controlled based on legitimate business needs.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. We are committed to keeping you informed about how we protect your privacy, and we will notify you of any material changes through appropriate channels.
- Notification of Changes: For significant changes that affect how we handle your data, we will send you an email notification and display a prominent notice on our website before the changes take effect.
- Last Updated Date: The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to check this date periodically.
- Continued Use: Your continued use of GoExch9 services after we post changes constitutes your acceptance of the updated Privacy Policy.
- Review Regularly: We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information.
- Historical Versions: Previous versions of this Privacy Policy are available upon request by contacting our privacy team.
Stay Informed
We recommend enabling email notifications in your account settings to receive updates about important policy changes. You can also bookmark this page and visit it periodically to stay informed about our current data practices.
Contact Our Privacy Team
We value your privacy and are committed to addressing any questions, concerns, or requests you may have regarding your personal data. Our dedicated privacy team is available around the clock to assist you with privacy-related inquiries and to help you exercise your data protection rights.
Whether you want to access your personal data, request corrections, withdraw consent for marketing communications, or simply understand more about how we handle your information, we are here to help. No question is too small, and we treat every privacy inquiry with the seriousness it deserves.
| Contact Channel | Details | Expected Response Time |
|---|---|---|
| WhatsApp Support | Click the "Get Your ID" button or floating WhatsApp icon | Within 1 hour (24/7) |
| privacy@goexch.ind.in | Within 24 hours |
When contacting us about privacy matters, please provide sufficient information to help us identify your account and understand your request. This typically includes your registered email address or username and a clear description of your inquiry. We may need to verify your identity before processing certain requests to protect your data from unauthorized access.
Questions About Your Privacy?
Our dedicated privacy team is available 24 hours a day, 7 days a week to address any questions or concerns you may have about your personal data and how we protect it. Don't hesitate to reach out - your privacy matters to us.